Return Policy
30-Day Satisfaction Guarantee

Martin Guitar is dedicated to delivering a world-class shopping experience and a lifelong quality instrument. If you are not satisfied with your purchase for any reason, you may return it within 30 days of shipment for a refund to the original credit card or an identical replacement. Strings, guitar accessories, disposable care and cleaning products, special orders, and instruments with after-purchase modifications are not returnable.

How do I return a product?
All returns and exchanges must be initiated by contacting customer service to obtain a return authorization. Please reach out to our customer service team via our website. You will receive a response as quickly as possible, along with a return authorization number and instructions for shipping the instrument back to us.

Please allow 3–7 business days for refund processing. Timing may vary depending on return volume.

What if my product was damaged upon arrival?
Damaged or defective products may be returned for a full refund. Martin Guitar reserves the right to determine whether a product is damaged or defective. If damage is determined to be caused by the customer, eligibility for a refund may be affected.

All returned items must be in original condition and packaging, free of wear, dings, scrapes, or scratches, and include all original materials such as manuals, booklets, and accessories. A copy of the packing slip and reason for return must be included.

Will I be charged shipping fees?
Return shipping charges are the customer’s responsibility unless the product is deemed defective, in which case Martin Guitar will cover return shipping costs.

We recommend insuring your return shipment. If a return is damaged in transit, please file a claim with the shipping carrier and contact our customer service team.

Will I be charged a restocking fee?
Customers are responsible for shipping and handling charges for returned items. Martin Guitar will cover return shipping if a manufacturing defect is confirmed. The customer assumes all risk of loss during return shipment. We highly recommend insuring the return and using a carrier that provides proof of delivery.

A 10% restocking fee may apply unless the return is due to a manufacturing defect. All returns are inspected. Products not in original condition or with damage exceeding normal wear may be subject to additional fees or may be ineligible for return.

What if I have more questions?
Our customer service team is available Monday through Friday from 9:00 a.m. to 4:00 p.m. to assist with any questions or concerns. For further assistance, please submit an inquiry through our website or visit guitarhavn.com for more information.